Branch Service Partner – BSP Jobs in Odisha

8 Nov 2016

Full-Time Branch Service Partner – BSP

YES BANK – Posted by TirupathiBengaluru, Karnataka, India


Job Description

About company:– YES BANK
Name of the post:- Branch Service Partner
Location:- Bangalore

Required Experience:-1-5 yrs


Job Description:

Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries, complaints and requirements of customers
In-depth knowledge of the teller counter
Send service letters to clients based on details provided by the Relationship Manager
Maintain Customer Database with contact details, address and contact Number
Generate various MIS reports as applicable ( E.g.: Account Opening, Term Deposit Opened Today, Balance Sheet, Stop Payment, Large Cash Transactions , TOD , BJR, Remittances, Deposit & Withdrawal, Foreign Currency Transaction etc)
Verification and checking of account opening forms. Ensuring the customer receives the account opening kit within 4 days
Addressing the needs and requirements of walk in customers and prospective customers. To ‘WoW’ customers by meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in ‘service
Do ‘need based’ selling- To be able to successfully probe and understand clients needs & requirements in order to be able to effectively x-sell other Products & Services of the Bank
Maintaining a Query Tracker – On receipt / resolution of a query, an entry needs to be logged, which will be maintained for reporting daily service query/action
Inward/ Outward Entries and Authorization
Client Servicing and new client acquisitions through references/ telecalling
Cash Management Services – Collections/ Payments/ MIS
Assist in follow up on recoveries/dues from the customers
Ensure timely escalation of issues impacting business and possible solutions to address the concerns
Assist in new products, processes or systems roll out
Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards
Comply with bank policies and procedures to ensure safety and security of bank’s and customer’s assets
Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services;
Assist the BSDL/BBL in preparation of any audit related deliverables both internal and externa

Key Skills:

Strong written and verbal communication skills in English, Hindi & one local language
Fully conversant with MS Office
Maintain personal discipline (branch timings, attendance, grooming standards etc) in the office
Excellent networking & interpersonal skills with a passion for client servicing
Strong decision making and ability to address complex client situations
Strong Product knowledge – Cash and Wealth Management
Sensitive to issues of confidentially and compliance
Strong sense of accountability and self-initiative
Should be open to work for flexi hours
Awareness on global and financial sectors
Market knowledge of ‘Basic Retail Banking’
Knowledge of regulatory guidelines will be an added advantage

Click Here for Apply:-

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Job Categories: Bank Jobs. Job Types: Full-Time. Job Tags: Bank jobs. Job expires in Endless.

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